The main purpose of communication is to understand, and to be understood. The understanding component can be done through active listening, which involves paraphrasing and clarifying. The second part— expressing yourself the way you intend—can be a trickier task. How are you to send a clear message when your needs, wants, feelings, and opinions are convoluted?
Read MoreThere are several structural distractions that keep us from actively listening. If our intention in listening is to compose a reply, we are not truly listening. So, how authentic is your listening?
Read MoreApologizing is difficult. Doing it well is harder still. People often think of apologizing as a task that they need to complete according to tick-boxes. Let’s explore why that can be problematic.
Read MoreBehind every remark, response and story is an intention. We can call them hidden agendas. Some speakers are very well acquainted with their intentions, and may use them to craft a desired impression, while others use it to help make a case for their essential value as an individual, or to engender feelings of pity.
Read MoreHere are 10 quick tips to support more effective listening skills in a workplace, whether that be during a meeting, or an interaction with a colleague. These can apply in-person, or virtually!
Read MoreNow that you’ve spent time and money addressing your speech, language, or voice goals, you may be looking for ways in which you can practice your goals. Practicing can happen in a variety of ways – the more diverse you make your practice, the better. Feel free to use these strategies as you generalize your goals.
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